FAQ

SHIPPING & DELIVERY

Yes, we ship Pan India! Your order is dispatched within 48 hours and delivered in 5-8 business days depending on your location.
Please note: Some pin codes like J & K, Northeast etc. might take longer to get delivered, around 10-12 business days due to local postal delays.

All orders are delivered in 5-8 business days at majority of the pin codes.

Some pin codes like J & K, Northeast etc. might take longer to get delivered, around 10-12 business days due to local postal delays.

RETURNS & REFUNDS

We do not accept returns unless the product is damaged, defective, or the wrong item is received upon unboxing.

Please visit our Returns & Refund Policy page for detailed instructions.

We do not encourage such practices, but in case if you placed the wrong order, you can contact us within 24 hours and before the order has been shipped.

ORDER & PAYMENT

Yes, we do—through a Partial COD option for a smoother, more reliable experience.

A small ₹100 upfront payment is required while placing your order, and the remaining amount is collected upon delivery.

Please note: the advance is non-refundable if the parcel is not accepted upon delivery.

Yes. You’ll receive an order confirmation and tracking link via email as well as whatsapp as soon as your order is dispatched.

We accept Partial COD, UPI, Visa, MasterCard, Net Banking, and other digital payments options. Feel free to contact us for other payment options.

PRODUCT QUALITY & SUSTAINABILITY

Yes, absolutely. All our perfumes are 100% cruelty-free and non-toxic.

All Ithra perfumes are Extrait De Parfum, containing 30% fragrance concentration for maximum longevity and projection.

Yes, every bottle is rested and macerated for at least 2 months to ensure a well-rounded and matured blend.

Of course. We offer a samples and you can also create your own Discovery Set with 8 vials of 5ml each so you can explore our range before committing.

We do. Our packaging is made using 100% recycled, eco-friendly materials.