FAQ
SHIPPING & DELIVERY
Yes, we ship Pan India! Your order is dispatched within 24 hours and delivered in 3–5 business days depending on your location.
Yes, we do! If your international order is above ₹10,000, we’ll happily ship it to you.
It takes 3-5 business days for the order to reach you depending on your location.
Although our standard delivery is swift, However if you wish to get your hands on the order sooner, we offer Express Shipping for an additional ₹100.
RETURNS & REFUNDS
We do not accept returns unless the product is damaged, defective, or the wrong item is received upon unboxing.
Please visit our Returns & Refund Policy page for detailed instructions.
We do not encourage such practices, but in case if you placed the wrong order, you can contact us within 24 hours and before the order has been shipped.
ORDER & PAYMENT
Yes, COD is available with a small ₹50 handling fee.
Yes. You’ll receive an order confirmation and tracking link as soon as your order is dispatched.
We accept UPI, Visa, MasterCard, Net Banking, and COD (50 Extra as handling fee). Feel free to contact us for other payment options.
Yes, we offer exclusive discounts on prepaid orders.
PRODUCT QUALITY & SUSTAINABILITY
Yes, absolutely. All our perfumes are 100% cruelty-free and non-toxic.
All Ithra perfumes are Extrait De Parfum, containing 30% fragrance concentration for maximum longevity and projection.
Yes, every bottle is rested and macerated for at least a month to ensure a well-rounded and matured blend.
Of course. We offer a Discovery Set with 8 vials of 5ml each so you can explore our range before committing.
We do. Our packaging is made using 100% recycled, eco-friendly materials.







